Responsible Gaming
at ji99
Gambling is entertainment. At ji99, we are committed to making sure it stays that way for every player across Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to stay in control — every session, every day.
Our Commitment to Safe Play
At ji99, responsible gaming is not a legal footnote — it is a core part of how we operate. We believe every player in Bangladesh deserves a platform that actively supports their wellbeing, not just one that passively acknowledges the risks of gambling.
Our responsible gaming framework is built around four principles: prevention, awareness, intervention, and support. We equip players with practical tools — deposit limits, session time-outs, self-exclusion — and we back those tools with round-the-clock human support available in plain English.
ji99 is a platform for adults aged 21 and above. Every registered account must pass age verification before real-money play is permitted. We enforce this rule without exception, and we cooperate fully with any guardian or family member who raises a concern about underage access.
Six Pillars of Responsible Play
Responsible gaming at ji99 is built on these six core principles. Each one is actively implemented on the platform — not just listed on a policy page.
Age Verification — 21+ Only
No player under the age of 21 may register or deposit at ji99. Age verification is completed before any real-money gameplay is permitted. Players identified as underage are immediately suspended and any balance is refunded. Parents in Dhaka, Chittagong, Sylhet, and all regions of Bangladesh may contact us to report suspected underage access.
Personalised Deposit Limits
Every ji99 player can set a personal deposit limit — daily, weekly, or monthly — denominated in BDT (৳). Once set, a deposit limit takes effect immediately and cannot be increased for 72 hours, giving you a meaningful cooling-off period before any upward change. Reducing a limit takes effect without delay. This tool helps you stay within a budget you are comfortable with.
Session Time Limits
Set a maximum session duration in your ji99 account settings. When your session time limit is reached, you will receive a clear notification and be logged out automatically. This feature prevents the kind of prolonged, unbroken play that is most commonly associated with losing track of time and money — a pattern identified in responsible gaming research globally.
Time-Out Periods
If you need a break from gambling, ji99's time-out feature lets you pause your account for a defined period — 24 hours, 7 days, 30 days, or a custom duration up to 90 days. During a time-out, you cannot log in, deposit, or place bets. Promotional communications are also suspended. At the end of the time-out, your account is restored automatically with no action required on your part.
Self-Exclusion
Self-exclusion is a powerful tool for players who feel that gambling is becoming a problem. You may request self-exclusion for a minimum period of six (6) months or permanently. During self-exclusion, your account is closed, deposits are blocked, and all marketing is stopped. Self-exclusion requests are actioned within 24 hours of your request being received by our support team at [email protected].
Reality Checks & Loss Limits
ji99's reality check feature sends you a periodic account summary — including total session time, total amount wagered, and net win or loss for the session — at an interval you choose. Loss limits work alongside deposit limits to cap the amount you can lose in a given period. Together, these tools keep your gambling activity transparent and grounded in real numbers.
How to Use ji99's Player Protection Tools
All responsible gaming tools are accessible directly from your ji99 account. No lengthy forms, no waiting periods — most changes take effect instantly or within minutes.
Log In to Your Account
Visit ji99.io and log in using your registered mobile number and password. All responsible gaming settings are located inside your account dashboard under the "Responsible Gaming" tab.
Choose Your Tool
Select the tool you need — Deposit Limit, Session Time Limit, Reality Check frequency, Time-Out, or Self-Exclusion. Each tool has a clear description and a set of configurable options presented in plain English.
Set Your Parameters
Enter the values that are right for you — a deposit limit in ৳, a session duration in minutes, or a time-out length in days. All monetary amounts are in BDT. Confirm your selection to apply the change.
Contact Support if Needed
If you cannot find the tool you need, or if you want to request self-exclusion immediately, contact our 24/7 support team at [email protected]. We will action your request promptly and without judgement.
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being entertaining and starts affecting your finances, relationships, or mental health. Recognising the signs early is the most important step. The list to the right describes behaviours that may indicate that gambling is becoming harmful.
If you recognise any of these signs in yourself — or in someone you know — please use ji99's self-exclusion tool or contact our support team directly. You can also consult our self-assessment checklist in the section below.
Remember: reaching out is a sign of strength, not weakness. Our team handles all responsible gaming queries with complete confidentiality and zero judgement.
Chasing Losses
Continuing to gamble in an attempt to recover money that has already been lost — often increasing bet sizes in the process — is one of the clearest indicators of problem gambling behaviour.
Gambling with Money You Cannot Afford to Lose
Using funds set aside for rent, groceries, bills, or family expenses to fund gambling sessions is a serious warning sign. Gambling should only ever be funded from discretionary entertainment budgets.
Inability to Stop or Set Limits
Feeling unable to stop gambling during a session, or repeatedly failing to stick to self-imposed time or money limits, suggests a loss of control that warrants professional attention.
Hiding Gambling from Family and Friends
Concealing the amount of time or money spent gambling from family members — particularly a partner or parents — is a behaviour pattern strongly associated with escalating gambling harm.
Gambling Affecting Work, Study, or Relationships
When gambling begins to interfere with professional responsibilities, academic performance, or personal relationships, it has moved beyond entertainment and requires immediate action.
Using Gambling to Escape Problems or Low Mood
Turning to gambling as a primary coping mechanism for stress, anxiety, depression, or personal difficulties significantly increases the risk of developing a harmful dependency.
Self-Assessment Checklist
Ask yourself these questions honestly. If you answer "yes" to three or more, we encourage you to use one of ji99's responsible gaming tools or contact our support team.
Have you ever spent more money on gambling than you originally planned for that session?
Have you gambled using money that was intended for household expenses, bills, or savings?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Have you felt irritable, restless, or anxious when you were not able to gamble?
Have you concealed the extent of your gambling — the time spent or money wagered — from family members or friends?
Have you gambled to escape feelings of stress, worry, loneliness, boredom, or low mood?
Have you continued gambling in an attempt to win back money you had already lost?
Has gambling caused any difficulties in your personal relationships, your work, or your studies?
Have you borrowed money, sold possessions, or used credit to fund your gambling?
Do you find yourself thinking about gambling frequently when you are not actively playing?
If you answered "yes" to three or more questions: This does not mean you have a gambling disorder, but it does suggest that your gambling habits may benefit from closer attention. We strongly encourage you to contact the ji99 responsible gaming team at [email protected] or to set a deposit limit or time-out through your account settings today.
Get Help & Support
You are never alone. ji99's responsible gaming support team is available around the clock, every day of the year. Reach out — we are here to help, not to judge.
Email Support
Send a message to our dedicated responsible gaming team. We aim to respond within 24 hours — sooner for urgent self-exclusion or account closure requests.
24/7 Availability
Our support team operates 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all national holidays. Responsible gaming matters never wait.
Response times in Bangladesh Standard Time (BST, UTC+6)
Complete Confidentiality
All responsible gaming enquiries are handled with strict confidentiality. Your account information and the details of your request are never shared outside the responsible gaming team.
No judgement. No pressure. Just genuine help.
Play Smart with ji99
Gambling is at its best when it is fun, controlled, and within your means. Explore our cricket markets, slots, table games, and live casino — all on a platform that puts your wellbeing first. For players aged 21 and above only.