ji99 Privacy Policy

This Privacy Policy describes how ji99 ("we", "us", "our") collects, uses, stores, shares, and protects personal information about individuals ("you", "your", "player") who register for and use the ji99 online betting and casino platform accessible at ji99.io.

ji99 is an online gaming platform targeting the Bangladesh market. We understand that the players who choose ji99 — from cricket betting fans following the BPL and IPL, to casino enthusiasts enjoying live dealer tables and slot games — place significant trust in us when they share their personal data. We take that trust seriously and handle all personal information with the highest standards of care and transparency.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between ji99 and every registered player.

For the purposes of applicable data protection principles, ji99 acts as the data controller in respect of all personal data collected from players through the ji99.io platform. As data controller, ji99 determines the purposes for which, and the means by which, personal data is processed.

All enquiries relating to the processing of your personal data — including requests to access, correct, export, or delete your data — should be directed to our support team at [email protected]. We aim to respond to all data-related enquiries within thirty (30) days of receipt.

ji99 collects the following categories of personal data from players:

ji99 collects personal data through the following channels:

• Direct interactions: Information you provide when registering an account, updating your profile, making a deposit or withdrawal, contacting our support team, or responding to a promotion.
• Automated technologies: As you interact with ji99.io, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies. See Section 10 (Cookies) for full details.
• Payment processors: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, those providers confirm the transaction status to ji99. We receive only the information necessary to credit or debit your account balance — we do not receive your full mobile banking PIN or password.
• Identity verification services: Where we engage a third-party KYC (Know Your Customer) service to verify your identity or age, that service may provide ji99 with a verified/unverified status and a risk score derived from the documents you submit.
• Third-party game providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share limited technical data with ji99 relating to game sessions played on their platforms within the ji99 environment — for example, session identifiers and round results required for dispute resolution.

ji99 processes your personal data for the following specific, legitimate purposes:

• Account creation and management: To register your ji99 account, verify your identity and age (21+ requirement), and maintain your account in good standing.
• Service delivery: To allow you to place bets, play casino games, view live cricket markets (BPL, IPL, T20 World Cup, ICC events), process deposits and withdrawals in BDT (৳), and access all features of the ji99 platform.
• Transaction processing: To record, verify, and reconcile all financial transactions made through bKash, Nagad, Rocket, Upay, and any other supported payment method.
• Customer support: To respond to your enquiries, investigate complaints, and resolve disputes relating to bets, transactions, or account access.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multiple-account abuse, bonus exploitation, and unauthorised account access.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to action self-exclusion or deposit-limit requests as described in our Responsible Gaming policy.
• Legal and regulatory compliance: To fulfil obligations under applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements, respond to lawful requests from authorities, and maintain records as required by law.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the ji99 platform.
• Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have explicitly opted in to receive such communications. You may withdraw your consent at any time by contacting [email protected].

ji99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our contract with you — including account management, bet settlement, and payment processing — is necessary to deliver the services you have registered for.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, tax record-keeping obligations, and responses to lawful authority requests.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and aggregated analytics — where our legitimate interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have provided explicit, freely given, and revocable consent.

ji99 does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay receive only the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold independently of ji99.
• Identity verification providers: Third-party KYC service providers receive the identity documents you submit for age and identity verification. These providers are contractually bound to process your data solely for verification purposes.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated game providers receive session and game-round data necessary to operate their games within the ji99 platform. They do not receive your financial or identity data.
• IT and infrastructure providers: Cloud hosting, content delivery, and platform infrastructure providers who process data on our behalf under strict data-processing agreements.
• Legal and regulatory authorities: ji99 will disclose personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by a valid legal obligation, court order, or to protect the safety of individuals.
• Business transfers: In the event of a merger, acquisition, or sale of ji99's business or assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer before it takes effect.

In all cases of data sharing, ji99 applies a principle of minimum necessary disclosure — we share only the data actually required for the stated purpose.

ji99 retains your personal data for as long as your account is active and for a defined period thereafter, as follows:

• Active account data: Retained for the full duration of your account's existence on the ji99 platform.
• Financial transaction records: Retained for a minimum of five (5) years after the date of each transaction, in line with standard AML record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years after account closure, or longer if required by applicable law.
• Support and communications records: Retained for three (3) years after the date of the last communication, to support dispute resolution and quality assurance.
• Technical and usage logs: Retained for twelve (12) months on a rolling basis, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of your account and for two (2) years after account closure, as evidence of your consent or opt-out status.

Upon the expiry of the applicable retention period, ji99 will securely delete or anonymise your personal data so that it can no longer be attributed to you.

ji99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Transport encryption: All data exchanged between your browser or device and ji99 servers is encrypted using TLS 1.2 or TLS 1.3 (256-bit SSL). The padlock icon in your browser confirms this encryption is active.
• Data-at-rest encryption: Sensitive stored data — including payment identifiers and identity document images — is encrypted using AES-256 encryption on our servers.
• Access controls: Internal access to player data is restricted to authorised personnel on a documented, need-to-know basis. Access privileges are reviewed regularly and revoked immediately upon role changes or departure.
• Intrusion detection: ji99 operates continuous monitoring and intrusion detection systems across all platform infrastructure to identify and respond to suspicious activity in real time.
• Secure development: All platform software undergoes security review processes before deployment. Known vulnerability classes (including injection attacks and cross-site scripting) are mitigated as part of our standard development lifecycle.
• Incident response: ji99 maintains a documented data breach response procedure. In the event of a confirmed breach affecting your personal data, we will notify affected players without undue delay and in accordance with our legal obligations.

ji99 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate and improve the platform. The following categories of cookies are used:

You may manage your cookie preferences at any time through your browser settings. Disabling strictly necessary cookies will impair the functionality of the ji99 platform. Disabling analytics or marketing cookies will not affect your ability to use core platform features.

As a ji99 player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of all personal data ji99 holds about you. We will provide this in a structured, machine-readable format within thirty (30) days of your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request that ji99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing was unlawful. Note that this right is subject to our legal retention obligations — financial transaction records must be retained for regulatory purposes even after account closure.
• Right to restriction: You may request that we restrict processing of your data while a complaint or accuracy dispute is being resolved.
• Right to data portability: You may request that we export your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to processing based on legitimate interests at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails, non-essential cookies), you may withdraw that consent at any time without penalty.

To exercise any of the above rights, contact ji99 support at [email protected] with your full name, registered mobile number, and a clear description of your request. We may ask you to verify your identity before processing your request.

The ji99 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Registration is prohibited for persons under 21, and ji99 may request age verification documents at any stage of the account lifecycle.

If we become aware that personal data has been collected from a person under 21, we will immediately suspend the account, delete all associated personal data, and — where applicable — return any real-money balance via the registered payment method. Parents or guardians who suspect that a minor has registered with ji99 should contact us immediately at [email protected].

ji99 primarily processes and stores player data on servers located in secure data centres serving the Bangladesh and broader South Asian region. In some operational contexts — such as the use of globally distributed cloud infrastructure or third-party game provider platforms — your data may be processed in jurisdictions outside Bangladesh.

Where such international transfers occur, ji99 takes steps to ensure that your personal data is afforded a level of protection equivalent to that applied within Bangladesh, including through the use of standard contractual clauses, data processing agreements, and vendor security assessments.

ji99 does not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards.

ji99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform services, or applicable legal obligations. The "Last updated" date at the top of this document will be revised whenever material changes are made.

When we make material changes — such as a new category of data being collected, a new third-party data processor being engaged, or a change to your rights — we will notify active players via on-platform messaging or the email address registered to their account at least fourteen (14) days before the changes take effect.

Your continued use of the ji99 platform following notification of a revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with an updated policy, you should stop using the platform and request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ji99 handles your personal data, please contact our dedicated privacy support team:

• Email: [email protected]
• Subject line: "Privacy Enquiry — [Your Registered Name]"
• Response time: Within 30 days for formal data-subject requests; within 48 hours for general privacy questions
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

We are committed to resolving all privacy concerns promptly and fairly. If you feel your concern has not been adequately addressed, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.